CAREERS

Open positions

Medoc, a world-leading medical device company in the field of pain and neurology diagnosis, seeks individuals with a variety of experience and skills to join the company. Our current career opportunities are listed below and will be updated on an ongoing basis, so check back here often. 

Customer Service Specialist

For the past 30 years, Medoc has been developing medical systems for control and tracking of chronic and acute pain. Our systems are used for research and clinical applications around the world.

 

We seek a customer service specialist that will be in charge of our service team and the overall customer experience.

 

The successful candidate will handle the following functions:

  • Manage our service calls,

  • Provide functional and technical support in the use of our products for our distributors and our customers in Israel and abroad,

  • Provide professional and effective response to hardware/software issues,

  • Conduct training on the use of our products,

  • Handle the technical and logistical aspects of shipping and receiving of systems,

  • Have overall responsibility and oversight of upgrades and repairs done at Medoc,

  • Own overall customer satisfaction of our products and services

 

Requirements

  • Excellent technical capabilities, working with multidisciplinary systems

  • Excellent verbal and writing skills in English

  • Excellence in analyzing and solving problems

  • Proactive approach

  • Strong team work with different teams and disciplines

  • Experience supporting and working with customers

  • Flexibility with work hours

  • Work experience with Priority ERP is a plus

  • Experience with a similar role in a medical systems company is a plus

 

For more information about this role, and to send in your CV - please contact Ella Barron ellab@medoc-web.com

Medoc Ltd.