Medoc's Life-cycle Support Program
On-site initial installation and turn-up
Our expert engineer can meet you on-site and assist you with your system installation and turn-up. we can also provide the training for your staff, go over possible troubleshooting and make sure they have all necessary information to make the most of the system and its abilities and save a lot of time.
An on-site expert will periodically review, analyze and fine-tune the deployed Medoc devices. This will include an analysis of the current configuration and set up, and a detailed report specifying points of improvement and optimization based upon configuration, and research requirements.
fMRI on-site installation and turn-up
fMRI annual remote support
This service is offered for customers using our systems in fMRI environment. This service allows us to connect to the system via remote control and find out the nature of the problem. Our service team could then offer possible solutions, ensuring the system would be up and running again in minimum downtime.
CHEPS-CE annual remote support
This service is offered for customers using our PATHWAY model CHEPS to record Evoked Potentials (EP), which is not always easy. This service allows guide and support you through this process, help you with the recording and assist in analyzing the data you find.
Training and certification
Medoc products benefits, configurations and research implementation
Troubleshooting techniques – Tips & Tricks for Medoc products
Remote expert/cloud services
Remote Monitoring and configuration
Advanced customized reports
Do you have specific requirements for your test reports? we can offer this service to assist you in generating advanced customization of your test reports to meet your needs.
Scientific expert consulting services
Scientific project management
Medoc scientific expert will assist you with your project management activities, to improve your testing plans and resource allocation.
Medoc Professional Services (MPS) offer an extensive and customizable Life-cycle Support Program for our customers.
The aim of this MPS offering is to help & support you in activities, such as installation, configuration, on-site as well as remote support and will help eventually to have a successful tests and research using Medoc devices.
Our Life-cycle Support Program can be customized to fit your specific needs and includes the following: