Question 1

Extended warranty

Accepted Answer

An additional year (12 months) of system warranty is available when purchased with the initial order. A warranty extension plan can potentially save you the cost of an expensive repair in the future.
Contact Medoc or your local distributor for more information.

Question 2

On-site initial installation and turn-up

Accepted Answer

Our expert engineers can meet you on-site and assist you with your system installation and turn-up. We can also provide  training for your staff, go over possible troubleshooting and make sure you have all necessary information to make the most of your system.

Question 3

Expert on-site

Accepted Answer

An on-site expert will periodically review, analyze and fine-tune your Medoc devices. The service will include an analysis of the current configuration and set-up, and you will receive a detailed report specifying points of improvement and optimization based upon configuration, and research requirements.

Question 4

PATHWAY fMRI on-site installation and turn-up

Accepted Answer

This service is offered specifically for PATHWAY users in fMRI environment.
 
Due to the importance and sensitivity of PATHWAY installation in fMRI, we offer a bundle service which includes 2 days of professional installation by a Medoc engineer  on-site, as well as an annual remote support session for any issue you might have in order to minimize expensive downtime.

Question 5

fMRI annual remote support

Accepted Answer

This service is offered for customers using our systems in an fMRI environment. The service allows us to connect to your system remotely and find out the nature of the issue. Our service team could then offer possible solutions, ensuring the system would be up and running again in minimum downtime.

Question 6

CHEPS-CE annual remote support

Accepted Answer

This service is offered for customers using our PATHWAY model CHEPS to record Evoked Potentials (EP), which is not always easy.  The service allows one of our engineers to guide and support you through the process, help you with data recording and assist in analyzing the data you collect.

Question 7

Training and certification

Accepted Answer

Technical training is held in-person and provides practical hands-on sessions for Medoc products. The training  can be held either at your facility or at a Medoc facility. Max. 10 participants, 2 days minimum.
 
The training content may be customized based on your specific requirements, focusing on the following technologies:
 
 • Medoc products benefits, configurations and research implementation
 • Troubleshooting techniques – Tips & Tricks for the optimal use of Medoc's products

Question 8

Remote expert/cloud services

Accepted Answer

This service will provide you with our remote experts, assisting with monitoring and provisioning our products. Medoc's experts will help you to manage your systems via remote tools and perform coordinated upgrades and configuration optimization.

• Firmware upgrade
 • Troubleshooting
 • Remote Monitoring and configuration

Question 9

Advanced customized reports

Accepted Answer

Do you have specific requirements for your test reports? Our experts can assist you in generating advanced customizations for your test reports to meet your requirements.

Question 10

Scientific expert consulting services

Accepted Answer

We offer this service to our customers who would like to consult with our scientific expert about protocols, the nature of their study and to get their take on the scientific aspect of their study using Medoc devices.

Our scientific expert is just an e-mail away, and would be happy to assist!

Question 11

Scientific project management

Accepted Answer

Medoc's scientific expert will assist you with your project management activities, to improve your testing plans and resource allocation.

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