Question 1

Where can I find my Medoc Main Station software version number?

Accepted Answer

You can find the version number in the upper left corner in MMS or  in the Help menu --> About, or  in the Launcher --> Options --> SW version

Question 2

Where can I find the serial number on my PATHWAY system?

Accepted Answer

Enter for pictures >>

Question 3

Where can I find the firmware version number?

Accepted Answer

The firmware version number can be found under Help --> about supported…, or in the Launcher --> Options --> SW version

Question 4

How can I copy an error message?

Accepted Answer

All error messages can be easily copied, by using the copy and paste option. Mark the error message Right-click the selection From the drop-down list select the Copy option Paste the message where required You can also print your screen if you need an image of the error message.

Question 5

How can I save a Black Box file?

Accepted Answer

Go to the Utilities menu, --> blackbox --> select the relevant error messages and press export

Question 6

What preventive and maintenance procedures should I conduct, and when?

Accepted Answer

Preventive and Periodical Maintenance procedures are:  Periodical System Run (every 6 months) – starting system and running Limits test for 10 minutes.  Calibration check.  Thermal Calibration (every six months).  System cooling liquid - Dawtherm replacement (if the system is not used for over 6 months)  Thermode cooling liquid - Dawtherm replacement (if the thermode is not used for over 6 months)  Water replacement/running system with filter with ECU (every 6 months).  Ground conductivity test for fMRI systems (after every assembly in fMRi scanner). Pathway and TSA II.  Thermode visual test (prior to attaching to subject) and maintenance at Medoc as needed.

FAQs

How do I know which software version number I have?

How do I find my license number?

How do I know which Firmware version I have?

Should I copy an error message I get?

How do I save a Black Box file?

What preventive and maintenance procedures should I conduct, and when?

Where do I find a Log file?

How do I know which thermodes are supported according to my license?

Can I install the Medoc Main Station program on multiple computers?

Why does my Medoc device require licensing?

How can I install the thermode calibration file provided with a newly purchased or a repaired thermode?

I have connected my Pathway to the power outlet, but it does not work, what should I do?

I face a problem using my Medoc device, what should I do?

What preparation should I undertake in order to use the Pathway in the MRI environment?