Where can I find my Medoc Main Station software version number?

You can find the version number in the upper left corner in MMS or in the Help menu --> About, or in the Launcher --> Options --> SW version

Where can I find the firmware version number?

The firmware version number can be found under Help --> about supported…, or in the Launcher --> Options --> SW version

How can I copy an error message?

All error messages can be easily copied, by using the copy and paste option. Mark the error message Right-click the selection From the drop-down list select the Copy option Paste the message where required You can also print your screen if you need an image of the error message.

How can I save a Black Box file?

Go to the Utilities menu, --> blackbox --> select the relevant error messages and press export

What preventive and maintenance procedures should I conduct, and when?

Preventive and Periodical Maintenance procedures are: Periodical System Run (every 6 months) – starting system and running Limits test for 10 minutes. Calibration check. Thermal Calibration (every six months). System cooling liquid - Dawtherm replacement (if the system is not used for over 6 months) Thermode cooling liquid - Dawtherm replacement (if the thermode is not used for over 6 months) Water replacement/running system with filter with ECU (every 6 months). Ground conductivity test for fMRI systems (after every assembly in fMRi scanner). Pathway and TSA II. Thermode visual test (prior to attaching to subject) and maintenance at Medoc as needed.

FAQs | Medoc

The main software version is shown in the upper left corner of the MMS window.

Or

In the top navigation pane of your Medoc Main Station software;

Click < Help> to open sub-menu
Click < About>

a window will pop up with all the data regarding the software and license

irrespective of which device you have, the software version is stated after “Medoc Main Station Version”.

Below are pop-up window examples for Q-Sense and Pathway:

Sharing a Black Box file with Medoc’s service team can help them figure out what your device’s problem may be and how to solve it. See below how to extract and save a Black Box file.

In the top navigation pane of your Medoc Main Station software:

Click < Utilities> to open sub-menu (1)
Click < Black Box> (2)
From the list choose the files that coincide with the date and time that you encountered a problem. The chosen file will become white in contrast to the rest of the list. You can choose multiple files by holding down CTRL while choosing files (3).
Click <Export> (4) - “Save AS” dialog window will be open
Select the folder where to create the file (in the example below, it is on Desktop), enter the file name (5), and click <Save> (6)
The MMS will display the task progress bar and the message when the export function finishes – Click <OK>
In the folder specified in step (5) you will find the newly created file (8) that can be copied or sent by email

See below an example for Pathway:

Sharing a Log file with Medoc’s service team can help them figure out what your device’s problem may be and how to solve it. See below for how to find a Log file.

In your Medoc Main Station software:

Go to the top navigation pane
Choose Utilities
Choose Log Files (examples of TSA-2 and Q-Sense)

At the top of the Log Files list, you can find its location on your computer. Copy this location (it can be different on different computers).

See below examples for Q-Sense and TSA-2:

Using Windows file explorer, open the “Log file folder” (per link copied above). You will see subfolders for every day the MMS was used.
Open the folder corresponding to the day that the log is needed and copy from there the files in that folder. Send by e-mail those files to Medoc.

When a thermode for TSA-2, TSA-2 Air, Q-Sense, or Pathway is ordered separately or sent after repair or as a replacement for an existing thermode, it is accompanied by a USB flash drive that contains a thermode calibration file for that thermode. Note: When the thermode is returned from repair, the thermode calibration file is sent as a file attachment to the recipient's email.

The Thermode calibration file (on USB or received by e-mail) has to be uploaded to Medoc Main Software (MMS).

To upload the thermode calibration file:

1. Save the received file on the MMS computer or insert the USB flash drive received with the thermode to one of the USB ports of the computer used for the MMS.

2. Activate the MMS SW and enter the Hardware Setting tab.

3. The Hardware Setting window opens; Click on the “Thermode” tab – there, you will see a list of all thermode files already loaded in the system

4. Click the “Load from file” button; A new window will open where you can define the location of the new thermode calibration file (in the example below, the file is located on USB Drive (E).

Click the “Open” button; the selected thermode file is uploaded.

5. When the upload is completed, a pop-up message is displayed on the screen – click <OK> to close the message

6. Select the new loaded thermode file from the list, rename it in the “Name” field (if you prefer to give it a unique name) - in this example, it was renamed to “intra – oral”

7. Click on “Set as Current” and click <OK>

Please refer to the Operating Manual for Troubleshooting.

If you haven’t found a solution in the Operating Manual, please contact your local Medoc distributor. Your local distributor has the know-how and tools to solve many of the common problems that may arise.

In specific cases, your local distributor may involve Medoc’s service team, who will be glad to assist in solving your issues. You can also contact Medoc’s service team through our service page.