FAQs

Frequently asked questions

How do I know which software version number I have?


In the top navigation pane of your Medoc Main Station software;

  • go to Help

  • go to About…

  • a window will popup with all the data regarding the software and license

  • irrespective which device you have, the software version is stated after: Medoc Main Station Version, see below an example for QSense




How do I know which license number I have?


In the top navigation pane of your Medoc Main Station software;

  • go to Help
  • go to About…
  • a window will popup with all the data regarding the software and license
  • irrespective of which device you have, the firmware version is stated after: License Information, see below an example for QSense




How do I know which Firmware version I have?


In the top navigation pane of your Medoc Main Station software;

  • go to Help
  • go to About…
  • a window will popup with all the data regarding the software and license
  • irrespective which device you have, the firmware version is stated after: Firmware Version, see below an example for QSense




Should I copy an error message I get?


Yes, it may be important for your service team to know what’s wrong with your system, and your error message can help.

To copy the message, either select the text in it and paste it in your email or make a print screen of the error.




How do I save a Black Box file?


Sharing a Black Box file with Medoc’s service team can help them figure out what your device’s problem may be and how to solve it. See below how to extract and save a Black Box file.

In your Medoc Main Station software:

  • Go to the top navigation pane
  • Choose Utilities
  • Choose Black Box
  • From the list choose the files that coincide with the date and time that you encountered a problem. The chosen file will become white in contrast to the rest of the list. You can choose multiple files by holding down CTRL while choosing files.

See below an example from Q-Sense:




What preventive and maintenance procedures should I conduct, and when?


Preventive and Periodical Maintenance procedures are:

  • Periodical System Run (every 6 months) – starting system and running Limits test for 10 minutes.

  • Calibration check.

  • Thermal Calibration (every six months).

  • System cooling liquid - Dawtherm replacement (if the system is not used for over 6 months)

  • Thermode cooling liquid - Dawtherm replacement (if the thermode is not used for over 6 months)

  • Water replacement/running system with filter with ECU (every 6 months).

  • Ground conductivity test for fMRI systems (after every assembly in fMRi scanner). Pathway and TSA II.

  • Thermode visual test (prior to attaching to subject) and maintenance at Medoc as needed.




Where do I find a Log file?


Sharing a Log file with Medoc’s service team can help them figure out what your device’s problem may be and how to solve it. See below how to find a Log file.

In your Medoc Main Station software:

  • Go to the top navigation pane
  • Choose Utilities
  • Choose Log Files

At the top of the Log Files list, you can find its location on your computer. Copy that location (it’s different on every computer), see below:




How do I know which thermodes are supported according to my license?


In the top navigation pane of your Medoc Main Station software;

  • go to Help
  • go to About…
  • a window will popup with all the data regarding the software and license
  • the supported thermodes are stated after: Supported Thermodes, see below an example for Pathway




Can I install the Medoc Main Station program on multiple computers?


Yes, you can.

The Medoc Main Station USB you have received with your device can be used to install Medoc Main Station on one or several computers of your choice. It can be activated using the license file included in the USB.




Why does my Medoc device require licensing?


The license ensures that your system will operate according to your unique requirements.
The software is configured according to your licensing agreement.




I have connected my Pathway to the power outlet, but it does not work, what should I do?


Make sure that the Main Power Switch in the front of the device is turned ON (I), see below in green.

Make sure that the Electric Box Power Switch in the back of the device is turned ON (I), see below in black. For further information, refer to the PATHWAY Operating Manual Troubleshooting.




I face a problem using my Medoc device, what should I do?


Refer to the Operating Manual, for Troubleshooting.

If you haven’t found a solution in the Operating Manual, please contact your local Medoc distributer. Your local distributer has the knowhow and tools to solve many of the common problems that may arise.

In specific cases, your local distributer may involve Medoc’s service team, who will be glad to assist in solving your issues. You can also contact Medoc’s service team through our service page.




What preparation should I undertake in order to use the Pathway in the MRI environment?


Click here to download the complete guide





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