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FAQs
The main software version is shown in the upper left corner of the MMS window.
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Or
In the top navigation pane of your Medoc Main Station software;
• Click < Help> to open sub-menu
• Click < About>
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a window will pop up with all the data regarding the software and license
irrespective of which device you have, the software version is stated after “Medoc Main Station Version”.
Below are pop-up window examples for Q-Sense and Pathway:
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In the top navigation pane of your Medoc Main Station software:
• Click < Help> to open sub-menu
• Click < About>
• A window will pop up with all the data regarding the software and license
• Irrespective of which device you have, the License number is stated after License Information.
Below are pop-up window examples for Q-Sense and Pathway:
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In the top navigation pane of your Medoc Main Station software:
• Click < Help> to open sub-menu
• Click < About>
• A window will pop up with all the data regarding the software, firmware, and license
• Irrespective of which device you have, the firmware is stated after “Firmware version.”
Below are pop-up window examples for TSA2, Q-Sense, and Pathway
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Yes, it may be important for your service team to know what’s wrong with your system, and your error message can help.
To copy the message, either select and copy the text in it and paste it into your email or make a print screen of the error.
Examples of screen capture with the error messages for Pathway and TSA-2:
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Sharing a Black Box file with Medoc’s service team can help them figure out what your device’s problem may be and how to solve it. See below how to extract and save a Black Box file.
In the top navigation pane of your Medoc Main Station software:
• Click < Utilities> to open sub-menu (1)
• Click < Black Box> (2)
• From the list choose the files that coincide with the date and time that you encountered a problem. The chosen file will become white in contrast to the rest of the list. You can choose multiple files by holding down CTRL while choosing files (3).
• Click <Export> (4) - “Save AS” dialog window will be open
• Select the folder where to create the file (in the example below, it is on Desktop), enter the file name (5), and click <Save> (6)
• The MMS will display the task progress bar and the message when the export function finishes – Click <OK>
• In the folder specified in step (5) you will find the newly created file (8) that can be copied or sent by email
See below an example for Pathway:
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Sharing a Log file with Medoc’s service team can help them figure out what your device’s problem may be and how to solve it. See below for how to find a Log file.
In your Medoc Main Station software:
• Go to the top navigation pane
• Choose Utilities
• Choose Log Files (examples of TSA-2 and Q-Sense)
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At the top of the Log Files list, you can find its location on your computer. Copy this location (it can be different on different computers).
See below examples for Q-Sense and TSA-2:
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• Using Windows file explorer, open the “Log file folder” (per link copied above). You will see subfolders for every day the MMS was used.
• Open the folder corresponding to the day that the log is needed and copy from there the files in that folder. Send by e-mail those files to Medoc.
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In the top navigation pane of your Medoc Main Station software:
• go to Help
• go to About…
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• a window will pop up with all the data regarding your software and license
• the supported thermodes are stated after: "Supported Thermodes"
See below an example for TSA-2 and Pathway:
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When a thermode for TSA-2, TSA-2 Air, Q-Sense, or Pathway is ordered separately or sent after repair or as a replacement for an existing thermode, it is accompanied by a USB flash drive that contains a thermode calibration file for that thermode. Note: When the thermode is returned from repair, the thermode calibration file is sent as a file attachment to the recipient's email.
The Thermode calibration file (on USB or received by e-mail) has to be uploaded to Medoc Main Software (MMS).
To upload the thermode calibration file:
1. Save the received file on the MMS computer or insert the USB flash drive received with the thermode to one of the USB ports of the computer used for the MMS.
2. Activate the MMS SW and enter the Hardware Setting tab.
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3. The Hardware Setting window opens; Click on the “Thermode” tab – there, you will see a list of all thermode files already loaded in the system
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4. Click the “Load from file” button; A new window will open where you can define the location of the new thermode calibration file (in the example below, the file is located on USB Drive (E).
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Click the “Open” button; the selected thermode file is uploaded.
5. When the upload is completed, a pop-up message is displayed on the screen – click <OK> to close the message
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6. Select the new loaded thermode file from the list, rename it in the “Name” field (if you prefer to give it a unique name) - in this example, it was renamed to “intra – oral”
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7. Click on “Set as Current” and click <OK>
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Make sure that the Main Power Switch in the front of the device is turned ON (I), see below in green.
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Make sure that the Electric Box Power Switch in the back of the device is turned ON (I), see below in black.
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For further information, refer to the PATHWAY Operating Manual Troubleshooting.
Please refer to the Operating Manual for Troubleshooting.
If you haven’t found a solution in the Operating Manual, please contact your local Medoc distributor. Your local distributor has the know-how and tools to solve many of the common problems that may arise.
In specific cases, your local distributor may involve Medoc’s service team, who will be glad to assist in solving your issues. You can also contact Medoc’s service team through our service page.
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