Here at Medoc, we do our utmost to provide you with the best service and support. In order to do that, we follow Medoc 5 ground rules to ensure excellent service and support at all times:
1. Fast response to all your e-mails & service calls
We take great pride of our service team response-time to your service calls. Our goal is to provide you with the best answers and solutions in minimum downtime!
2. Listen to our customers
Get your feedback and comments to better understand your needs and improve our products and service accordingly.
3. Provide professional support by our trained staff
Our engineers have the knowledge and information to provide you with the most professional support & solutions, ensuring a quick resolution to your problem.
4. Don’t make promises unless we intend to keep them
Reliability and trust is the key to any good relationship! Customer service is no exception!
5. Always be there for you
From your initial interest in our products and following the purchase of your systems, we would always be there for you! In any question you might have – just remember: we are only a phone call or e-mail away!